Draft — merchant review required before publication.
For a delivery enquiry, email info@moershu.ca with the product model, finish, quantity and destination postal code.
Where we deliver
[Confirm Canadian provinces and territories served, any excluded or remote locations, and whether international shipping is offered.]
Shipping charges
[Confirm flat rates or calculated rates, any free-shipping threshold and exclusions, and where the final charge is disclosed before payment.]
Order processing and delivery estimates
[Confirm processing times for in-stock products, business-day definitions and order cut-off times. State transit estimates separately from processing times.]
[Confirm how backorders, pre-orders and special orders are communicated and fulfilled.]
Tracking your order
[Confirm dispatch notifications, tracking availability and the contact process for a delayed or missing parcel.]
Local pickup and local delivery
[Confirm whether pickup or local delivery is offered. If so, add the service area, fees, appointment process, pickup address and opening hours. Otherwise remove this section.]
Large or fragile products
[If applicable, confirm freight arrangements, curbside versus inside delivery, access requirements, appointment booking and any additional charges. Remove this section if it does not apply.]
Check your delivery
Check the items and packaging when your order arrives. If an item appears damaged or incorrect, keep the packaging and email info@moershu.ca with your order number and photos.
[Confirm the damage reporting process and any applicable time limits.]
Address changes and delivery issues
[Confirm the process and any charges for address changes, failed delivery, redelivery or unclaimed parcels.]