Moershu Sanitary Ware

We value every customer’s experience and are committed to providing a clear and straightforward warranty and claims process. Please review the following policy carefully before purchasing bathroom products or accessories.

14-Day Inspection and Claims Period

All orders include a 14-day claims period beginning on the date of delivery. During this period, you may report visible damage, missing components, defects, or other product-related concerns.

Please inspect your product immediately upon delivery. Any damage or defect must be reported to Moershu within 14 days. Claims submitted after this period for issues that were present—or could reasonably have been identified—at the time of delivery may not be eligible for replacement, exchange, or another remedy.

This 14-day claims period does not replace the product warranty covering manufacturing defects that arise during the applicable warranty term.

Warranty Coverage

  • Bathroom vanities, toilets, and bathtubs: 1-year warranty from the date of purchase.
  • Bathroom fixtures and hardware, including faucets, shower systems, and tub fillers: 5-year warranty from the date of purchase.

This warranty covers manufacturing defects that occur under normal residential use.

Warranty Exclusions

This warranty does not cover damage or problems caused by:

  • Normal wear and tear
  • Misuse, abuse, or accidental damage
  • Improper installation or maintenance
  • Failure to follow the manufacturer’s installation instructions or applicable local plumbing codes
  • Harsh or unsuitable cleaning products, including acidic cleaners, abrasive sponges or scouring pads, metal cleaning brushes, alcohol-based cleaners, disinfectants, or solvents
  • Hard water, limescale, mineral buildup, or sediment

Please note that this warranty does not cover labour costs, including any costs associated with accessing, removing, installing, or reinstalling a bathroom product.

How to Submit a Warranty Claim

If you experience an issue with your product, please email info@moershu.ca and include:

  • Your original invoice or order number
  • A clear description of the issue
  • Photos clearly showing the issue

Providing complete information will help us review and process your claim as quickly as possible. Missing information may delay or prevent the processing of your warranty claim.